Workforce Planner – Workforce Management

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. 

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.  

About the role:

As our Workforce Planner, you will play a crucial role in creating and maintaining a high-quality rostering process that balances operational needs with team member work/life balance, ensuring cost-effective solutions are implemented across our venues. Reporting to the Workforce Planning Senior Advisor, this role provides essential support to management by forecasting, planning, and aligning roster practices with company policy, The Star Enterprise Agreement and other awards.

A few of your responsibilities:

• Partner with business units and stakeholders to develop quality rostering processes that promote equity, predictability, and work/life balance.
• Operate within the Enterprise Agreement and company policies, ensuring roster patterns align with agreed standards.
• Collaborate with the administration team to adhere to key timeframes, including leave approvals and roster publication schedules.
• Monitor roster production progress, ensuring all assignments (leave, training, special requirements) are completed on time.
• Conduct regular audits of rostering processes, facilitating continuous improvement and maintaining compliance with regulatory requirements.

What we are looking for:

• Experience in large-scale hospitality or similar high-volume industries.
• Minimum 1 year of hands-on experience with rostering systems and workforce planning.
• Strong knowledge of roster optimisation techniques.
• Ability to engage and communicate effectively with stakeholders to support operational excellence.

About you:

You are a dedicated and strategic planner with a strong background in workforce rostering and a focus on continuous improvement. You excel at managing multiple priorities, have a keen understanding of labour mix and optimisation, and are passionate about creating a positive team member experience. Your expertise in communication and problem solving supports your success in maintaining quality service standards and operational efficiency.

What we can offer you:

• Complimentary meal on-site every day, including hot meals, sandwich bar, and more.
• Flexible working arrangements and career development via The Star Academy.
• Discounts across award-winning restaurants and accommodations.
• Paid parental leave** from Day 1 for full-time and part-time roles.
• Mental health and wellbeing services** to support your work-life balance.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE! 

Click on the link below to make your next career move with The Star.