Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Housekeeping Supervisor, you will play a pivotal role in maintaining the impeccable standards of cleanliness and comfort that our guests have come to expect. Your responsibilities will include overseeing a team of dedicated housekeepers, ensuring efficient operations, and fostering an environment of excellence.

This is a fantastic opportunity where you will take good care of both our team and guests at The Star Gold Coast.

A few of your responsibilities: 

• Lead and motivate a team of housekeepers, providing guidance, training, and support to ensure consistent high-quality service delivery
• Monitor and maintain cleaning standards across assigned areas, ensuring meticulous attention to detail and adherence to protocols
• Manage inventory levels, ensuring adequate supplies are available while optimising resource utilisation
• Collaborate with other departments to coordinate seamless operations and address any guest concerns or requests promptly and professionally
• Embrace a hands-on approach, pitching in when needed to maintain the exceptional standards of The Star Gold Coast

What we are looking for:

• Proven experience in a supervisory or leadership role within the hospitality industry, preferably in housekeeping operations
• Excellent communication and interpersonal skills, with the ability to effectively manage and motivate teams
• Strong organisational and problem-solving abilities, with a keen eye for detail
• Proficiency in handling diverse situations with tact and diplomacy
• Flexibility to work varying shifts, including weekends and holidays, as required by operational demands

About you: 

As a seasoned expert in leadership and housekeeping, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Discounted parking available
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Supportive leadership team 
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.